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Traditional approaches such as benchmarking and best practice analysis have failed to meet the expectations of laboratory service providers, regulatory agencies or the public in reducing laboratory errors. Techniques pioneered by the Toyota Motor Corporation have been efficient and effective in reducing errors and improving safety not only in manufacturing, but also in service industries including health care. This introductory presentation will provide a broad overview of how lean production techniques may be applied in the clinical laboratory to reduce errors and improve patient safety.
Learning Objectives
Upon completion of this course, participants should be able to:
- Understand the mechanics and shortcomings of the traditional benchmarking approach to error reduction.
- Understand what the lean production system is and how it works.
- Identify those practices employed in the lean production system that can be applied in the clinical laboratory to reduce patient errors and improve patient safety.
Presenter: David Novis, MD FCAP
 Since 2005, David Novis, MD FCAP has provided consulting expertise to health care systems in the areas of laboratory oversight and pathology management.
Dr. Novis practiced Pathology and Laboratory Medicine for 25 years. He was Chief of Pathology and Medical Director of Clinical Laboratories for Wentworth Douglass Hospital, Dover NH, York Hospital, York Maine and the University of New Hampshire Student Health Services. He was a founding and the managing partner of Young Novis, PA., a private practice group, and of the Northeast New England Professional Association, a consortium of New England practices. Both organizations provided laboratory oversight and pathology services throughout New England. He is a founder and director of Physicians Professional Management Corporation, a company providing billing and practice management services throughout New England.
Dr. Novis has served as a Trustee of Wentworth Douglass Hospital and as Chairman of the Board of The Works, a hospital-owned community health and fitness facility providing expertise in the areas of strategic and facility planning, technology assessment and development of community benefit programs. In 2005, Dr. Novis was named Outstanding Trustee of the Year by the New Hampshire Hospital Association.
Dr. Novis has served as Vice Chair of the Quality Practices Committee of the College of American Pathologists (CAP) and as a consultant for the University of Pittsburgh-CDC Cooperative Agreement: Assessment of Best Practices for Standardized Quality Assurance Activities in Pathology and Laboratory Medicine. He is a laboratory inspector for the CAP’s Laboratory Accreditation Program and was a primary author of the American Society of Cytopathology’s strategic plan. Dr. Novis has lectured and written extensively on laboratory quality, error reduction, safety and customer service.
Dr. Novis received his MD degree from the University of Vermont. He received his post graduate training at the University of California at San Francisco and lean production training through the Pittsburgh Regional Health Foundation.
Session Fees:
Member $290 Nonmember $400
All Levels:
1.5 Credit Hours
*Pricing is per phone line with an unlimited number of participants and also includes a CD recording of the program. CDs are mailed approximately 10 days after each program.
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